Expectation and Conflict Management in and across the Organization
Live Virtual/Satellite

Clear

DURATION

2 DAYS - 7 Hours per day

COURSE TYPE

Live Virtual/Satellite Course

CERTIFICATE

Issued by AIPMO

Course description

In a world without conflicts, a lot more would be achieved. The same is true in organizations
In a world without conflicts, a lot more would be achieved. The same is true in organizations where conflicts and politics often derail the strategy of the organization. This course ensures that understanding conflicts, how they have started, and the impact they are having (negative or positive) will lay the foundations for an effective course of action. The course starts with a categorization of conflict types and where they come from and then delves into people and their motivations. The link between politics and conflicts is discussed, including looking at politics within and across the project and operational environments. The course covers expectations mismatches and how to spot them before they result in conflicts. The course then looks at the various project stakeholders and how they may operate. Agency and stewardship theories are covered and the implications they have on behavior. Many conflict risks could be addressed with good communications, but this topic is discussed where they can frequently lead to conflicts. The course then provides advice on how to master politics and bring influence to achieve your objectives. Then several conflict management strategies are discussed, and the course closes with the important role that PMOs play in managing conflicts. A case study concept is integrated into the course, where we take course attendees’ change challenges and solve them in teams. This makes for a hands-on workshop to help participants understand the challenges working in environments with conflicts to develop the skills necessary to understand and master conflict management to the benefit of achieving their organizational goals.

About AIPMO

AIPMO is the Association of International Project Management Officers, a non-for-profit association representing International Project Management Officers (IPMO).

AIPMO is the Association of International Project Management Officers, a non-for-profit association representing International Project Management Officers (IPMO), including project, program, and portfolio managers involved in defining, establishing, and running high-performing Project Management Offices (PMOs) in and across industry sectors.

The AIPMO association is actively involved in identifying the building blocks and constructing them with the long-term aim of helping to create PMO management as a profession. Referring to the figure below, the building blocks and relationship between them shows the progress made in this endeavor.


Professional Development Advisor

Lilly Paunova

[email protected]

+41 445188122

+41 782411961

COURSE DETAILS

In a world without conflicts, a lot more would be achieved. The same is true in organizations where conflicts and politics often derail the strategy of the organization. This course ensures that understanding conflicts, how they have started, and the impact they are having (negative or positive) will lay the foundations for an effective course of action. The course starts with a categorization of conflict types and where they come from and then delves into people and their motivations. The link between politics and conflicts is discussed, including looking at politics within and across the project and operational environments. The course covers expectations mismatches and how to spot them before they result in conflicts. The course then looks at the various project stakeholders and how they may operate. Agency and stewardship theories are covered and the implications they have on behavior. Many conflict risks could be addressed with good communications, but this topic is discussed where they can frequently lead to conflicts. The course then provides advice on how to master politics and bring influence to achieve your objectives. Then several conflict management strategies are discussed, and the course closes with the important role that PMOs play in managing conflicts. A case study concept is integrated into the course, where we take course attendees’ change challenges and solve them in teams. This makes for a hands-on workshop to help participants understand the challenges working in environments with conflicts to develop the skills necessary to understand and master conflict management to the benefit of achieving their organizational goals.

  • Understand how to categorize conflict types and know possible causes for each type
  • Proactively recognize situations, roles, structures, and personalities that create and foster conflicts
  • Know the relationship between time, politics, and conflict
  • Understand the types of communication, communication challenges, and how to address them
  • Learn how to manage expectations of stakeholders and reduce the risk of conflicts
  • Know how and where to spot conflicts in the project environment and how to determine their root causes
  • Understand how to master politics and power to reduce the risk of negative conflicts
  • Know how to develop conflict management strategies
  • Know the roles PMOs can take in reducing conflicts and managing expectations
  • PMO, project, program, and portfolio management professionals
  • Consultants (involved in projects and/or organizational change)
  • Leaders and managers seeking to develop solid facilitation skills who are interested to learn how to use action learning to accelerate problem solving and develop the individuals and teams they lead
  • Those responsible for leading and/or implementing change and transformative initiatives at any level of the organization
  • Anyone from the organizations in operational environments

The integrated training approach within AIPMO’s Learning Management System includes:

  • Lecture
  • Team exercises
  • Group discussions on pertinent topics
  • Presentations and role play
  • Personal coaching (if time allows)
  • Module 1: Categorization Approaches of Conflict Types
  • Module 2: Understanding Environments and Sources of Conflicts
  • Module 3: Where There Are People, There Are Politics
  • Module 4: Expectations (Mismatch and Sources of Conflicts)
  • Module 5: Stakeholders’ Roles and Profiles (Variances as Sources of Conflict)
  • Module 6: Conflict Management
  • Module 7: Conflicts Within and Across the Project and Operational Environments
  • Module 8: Mastering Politics and Power
  • Module 9: Conflict management strategies
  • Module 10: PMO’s Role in Conflict Management
Contact hours: 14 – AIPMO uses the term “contact hours” for its virtual courses. Contact hours include course instruction, time allocated for homework, and team exercises. Course stated contact hours may vary slightly in practice, due to spontaneous exercises or special requests by students.

Online exam | Open book with 50 multiple questions | 60min



Course instructor

Dr. Robert Joslin

Dr. Robert Joslin, Ph.D., CEng, AIPMO-E, PfMP®, PgMP®, PMP®, is a professor at SBS Swiss Business School, program director for the MSc and MBA programs in “Strategy, Project Leadership, and PMOs,” and the chair of the SBS Swiss Business School “research advisory board.” He publishes books, book chapters, and research papers in the field of PMOs, leadership, project, program, and portfolio management. Robert presents academic and practitioner conferences and is a peer reviewer of the three
Dr. Robert Joslin, Ph.D., CEng, AIPMO-E, PfMP®, PgMP®, PMP®, is a professor at SBS Swiss Business School, program director for the MSc and MBA programs in “Strategy, Project Leadership, and PMOs,” and the chair of the SBS Swiss Business School “research advisory board.” He publishes books, book chapters, and research papers in the field of PMOs, leadership, project, program, and portfolio management. Robert presents academic and practitioner conferences and is a peer reviewer of the three research journals in project management and PMO management. Robert is the founder of AIPMO and is in the process of co-authoring an international “leading” standard on PMOs for AIPMO as well as six books that constitute a body of knowledge in the area of PMOs. He has 20 plus years of experience in designing, initiating management delivery of business transformation, reengineering, infrastructure, and strategy development. He has won national prizes for ideas and product innovation. He develops and designs enterprise PMOs using various frameworks including AIPMO’s Strategic Framework for PMOs and Portfolios, Programs, and Projects. He previously worked as a consultant in telecom, banking, insurance, manufacturing, military defense, and direct marketing. He also worked for McKinsey & Co, Logica, and his own consulting company.

Frequently asked questions

What is the difference between Core, Foundational, and Specialist certifications?

Each of the certification categories serve a difference purpose. The first category “PMO Core Certifications” shows that you have the competencies to design and build a service-orientated PMO with services that are needed by your project community. At the top-level (Expert) certification, you will have to show that you have the competencies to design and build one or more PMOs (called PMO topologies) within an integrated PMO Services topology. The second category of courses, called “Foundational certifications,” comprise of three certifications that are needed by everyone irrespective of whether you are a PMO or project team member or a PM/O director. The foundational courses are the techniques and tools of a trade, so they are needed by everyone including project professionals. The third category of certifications is called the “Specialist” certifications because they directly relate to the ability to offer PMO services. If a PMO service is planned, then the PMO needs to have the capability to offer them. There are over 20 specialist courses at the time of writing. These courses are also needed by project team members.

What are contact hours and how can I reach Specialist level 1?

AIPMO uses the term “contact hours” for its virtual courses. Contact hours include course instructions, time allocated for homework, and team exercises. Every course has allotted contact hours and once you pass the course exam, they will be accredited to your account. Once you have reached the threshold, you will be awarded the specialist level certification.

What is the difference between IPMO-F, IPMO-P, and IPMO-E?

These three certifications are part of the PMO core certifications. IPMO-F (Foundation) is for the PMO and project team members and covers topics around working in a PMO, and also working in a project team. It covers the lower part of the AIPMO Strategic Lifecycle framework.

IPMO-P (Practitioner) is for the PMO managers, project managers, and senior PMO and project team members. It covers topics on how to identify the need for a PMO and design, and how to justify and build a PMO and its services.

IPMO-E (Expert) is not for everyone. It is the top-level certification for PMO directors and consultants who are managing, consulting, or designing enterprise PMO topologies and PMO Service topologies.

I dont know which certification is right for me, how do I choose?

For now, it is best to ask one of our professionals. You can either call or chat online. They will be able to provide you expert advice to plan and advance your career.

Are there any discounts if I take more than one course?

Short answer, Yes. There are bundles shown on the website, but you can also call to ask if you can get a special discount. If you bring others to the course, then this will also be taken into consideration.

What our client say about us

It was a real eye-opener for me that allowed me to look into the PMO world from a different perspective. I understood the project, program, portfolio management in the context of PMOs. 

- Mohamad Dreii / Eastern Growth Market

Although i have been in this fiels for many years, this outstanding experience has introduced me to a new world full of unique experiences, opportunities and a great chance for personal growth. 

- Fayez Almalki / General Authority of Zakat & Tax

I thought I had a good understanding of how to establish and manage PMOs, but the principles and ideas gained from the course proved the opposite!

- Hedar Alalli / SNC Lavalin

Professional Development Advisor

Lilly Paunova

[email protected]

+41 445188122

+41 782411961